System Integrator for Customer Experience Platform

Sanctuary Housing AssociationcontractFind a TenderRef ocds-h6vhtk-06bb23Procurement Act 2023pending
View buyer

Estimated value

Awarded value

£4.5m

Suppliers

1

Lots

1

1 awarded

Published

23 Jun 2026

Description

The project is for the procurement of a System Integrator for Sanctuary's existing, part built, Salesforce Customer Experience solution. The services comprise completing the build of the solution and transitioning it into the live environment. This includes the professional services, technical support and deliverables needed to finish the remaining implementation, configuration, integration and testing activities. The services also include deployment support, issue resolution, knowledge transfer and transition assistance. The scope is intended to ensure the platform is properly implemented, integrated and ready for effective live operation.

Scope

Reference
ocds-h6vhtk-06bb23
Commercial tool
Standalone contract

Submission & procedure

Procedure
Direct award

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£4.5m

Award date

Contract start

05 Jul 2026

Contract end

30 Jun 2027

Awarded to