TD1606 - Extra Care services

Extra Care Services for adults, 18 years and over who are Residents within one of the five Extra Care Schemes in Derby. Overview of Requirement The successful Service Provider will deliver services to two customer groups within these schemes, Full Customers (most of residents in each scheme) and 24/7 Only Customers, together described as Residents. The 24/7 Emergency Response Service is only required when responding to emergency calls and has been put in place to give Residents re-assurance if they have a care emergency. Service Providers will be required to provide an onsite team at each of the schemes that will: a) deliver a Planned Home Care for Full Customers, i.e. residents in the Scheme who have been assessed as meeting the eligibility criteria for Derby City Council and have been allocated a Planned Home Care service by the Council. b) deliver a 24/7 Emergency Response Service to all Residents in response to calls from the onsite alarm system and other emergency service requests. c) supply Wellbeing Service for Full Customers, a home care service that will be developed with Full Customers and partners to provide care and support to Full Customers to enable them to be more independent and to access social activities and other opportunities to support their outcomes. d) work in partnership with the Housing Provider to deliver a seamless care and housing support service to Residents. LOTS - STRUCTURE OF FRAMEWORK The tender will contain three lots, with different Schemes. Lot 1 South • Handyside Court, Rowena Close, Alvaston Derby DE24 8HQ • Sunnyfield Court, Blackmore Street, Sunny Hill, Derby, DE23 8AS Lot 2 Central • Cedar House, Leylands Estate, Broadway, Derby DE22 1AY • Parklands View, Bath Street, Darley, Derby DE1 3BT 82 flats, 20 part owned, 62 rented, all double bed flats. Lot 3 West • Greenwich Gardens, 34 Greenwich Drive North, Mackworth, Derby, DE22 4BH Tenderers are invited to bid for any number of Lots but will be awarded a maximum of two Lots. A Tenderer MUST state what Lots it is bidding for and their Lot preference The Council intends to appoint one Service Provider in each Lot. Fees The Council has a set a maximum hourly rate for the provision of Planned Care and the 24/7 Emergency Response Service. Tenderers are required to submit a bid for the provision of the Wellbeing Services up to the maximum stated in the ITT. Tenderers must confirm that they accept this Fee structure as part of their Tender response.