Mystery Shopping Services
Estimated value
—
Awarded value
£440k
Awarded 03 Jun 2026
Suppliers
2
2 SME
Lots
1
2 awarded
Published
03 Jun 2026
Description
The Governance & Compliance function seeks to obtain the most effective and efficient Mystery Shopper services provider to delivery Mystery Shopping Services (compliance audits) of all British Council IELTS for United Kingdom Visas and Immigration (UKVI) global network of exam centres. The programme is intended to measure the experience and security when applying for, registering, and attending an IELTS written and speaking test.
Scope
- Reference
- ITT1033655
- Commercial tool
- Standalone contract
- Contract dates
- 01 Jul 2026 to 30 Jun 2028Possible extension to 30 Jun 2030
optional 2x12 months extensions
- CPV classifications
- 79310000
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Social Value + Quality + Methodology | Social Value + Quality + Methodology | quality | 60.00% |
| Price | Commercial | price | 40.00% |
Submission & procedure
- Procedure
- Competitive flexible procedure
Award details· 2 awards
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£220k
Award date
03 Jun 2026
Contract start
01 Jul 2026
Contract end
30 Jun 2028