Customer Immersion Programme (2025 - 28)
Estimated value
£135k
Awarded value
£135k
Awarded 28 Nov 2025
Suppliers
1
Lots
1
1 awarded
Published
24 Nov 2025
Deadline 27 Nov 2025
Description
The Customer Immersion Programme within CPD has responsibility for planning and driving forward customer understanding. Immersion being seen as integral to the HMRC design process. CPD SLT are championing all teams to utilise the insight immersion can bring. We aim to build on the expansion of the immersion programme a senior levels including DDS and DGS. Customer Immersion has been identified as an essential part of the initial approach to building capability, empathy and understanding in our staff.
Scope
- Reference
- CW104055
- Total value
- £135,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 28 Nov 2025 to 28 Nov 2028
- CPV classifications
- 73110000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 27 Nov 2025, 5:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£135k
Award date
28 Nov 2025
Contract start
28 Nov 2025
Contract end
28 Nov 2028
Awarded to