PS.

Calabrio Work Force Management (WFM)

North Yorkshire County CouncilcontractContracts Finder ↗Ref 20260325140023-104117complete

Estimated value

£242k

Awarded value

£242k

Awarded 01 Mar 2026

Suppliers

1

Lots

1

1 awarded

Published

25 Mar 2026

Deadline 28 Feb 2026

Description

Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.

Scope

Reference
20260325140023-104117
Total value
£241,896 excluding VAT
Commercial tool
Standalone contract
Contract dates
01 Mar 2026 to 30 Mar 2031
CPV classifications
48000000

Submission & procedure

Submission deadline
28 Feb 2026, 12:00 pm

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£242k

Award date

01 Mar 2026

Contract start

01 Mar 2026

Contract end

30 Mar 2031

Awarded to
OB
Opus Business Systems Limited t/a Opus Telecoms