Calabrio Work Force Management (WFM)
Estimated value
£242k
Awarded value
£242k
Awarded 01 Mar 2026
Suppliers
1
Lots
1
1 awarded
Published
25 Mar 2026
Deadline 28 Feb 2026
Description
Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.
Scope
- Reference
- 20260325140023-104117
- Total value
- £241,896 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 01 Mar 2026 to 30 Mar 2031
- CPV classifications
- 48000000
Submission & procedure
- Submission deadline
- 28 Feb 2026, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£242k
Award date
01 Mar 2026
Contract start
01 Mar 2026
Contract end
30 Mar 2031
Awarded to