GB-Glasgow: Contact Centre Services
Estimated value
£82.6m
Awarded value
£82.6m
Awarded 17 Dec 2024
Suppliers
1
Lots
1
1 awarded
Published
15 Apr 2025
Deadline 17 Dec 2024
Description
Provision of an onshore (UK) Contact Centre(s) providing inbound telephone calls and Live Chat and assessing support will be the primary services required. We are looking for a sole Supplier who will provide the Services, from their own UK Contact Centres, in parallel to SLC providing services from its Contact Centres
Scope
- Reference
- BIP941831488
- Total value
- £82,600,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 30 Mar 2025 to 29 Mar 2029
- CPV classifications
- 79342300
- Particular suitability
- Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 17 Dec 2024, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£82.6m
Award date
17 Dec 2024
Contract start
30 Mar 2025
Contract end
29 Mar 2029
Awarded to