Outsourced Services

Government Commercial AgencycontractFind a Tender ↗Ref ocds-h6vhtk-04ed73Procurement Act 2023SME suitableVCSE suitablepending

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Estimated value

—

Awarded value

£5.0bn

Awarded 21 Sept 2025

Suppliers

3 SME

Lots

2 awarded

Published

22 Sept 2025

Description

This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.

Scope

Reference: RM6295
Commercial tool: Standalone contract
Contract dates: 01 Oct 2025 to 01 Oct 2029
CPV classifications: 79000000
48490000
64000000
64200000
79210000
79211110
79500000
79510000
79512000
79620000
98000000
Contract locations: UK, United Kingdom
GG, Guernsey
IM, Isle of Man
JE, Jersey
Particular suitability: Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)

Award criteria

Criteria the buyer will use to evaluate bids.

Name	Description	Type	Weighting
Social Value	—	quality	10.00%
Innovation	—	quality	27.50%
Transformation	—	quality	12.50%
Project Management Lot 1 Citizen Experience	—	quality	12.50%
Managing a Quality Service Lot 1 Citizen Experience	—	quality	27.50%
Price - Lot 1	—	price	10.00%
Innovation	—	quality	25.00%
Transformation	—	quality	17.50%
Project Management Lot 2 Business Services	—	quality	12.50%
Managing a Quality Service Lot 2 Business Services	—	quality	25.00%
Price - Lot 2	—	price	10.00%

Participation

Conditions suppliers must meet to bid.

The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.

The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.