EOL AI Customer Chat Bot
Estimated value
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Awarded value
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Suppliers
1
Lots
1
Published
05 Feb 2026
Description
British Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website.
Scope
- Reference
- 2025/S 000-033868
- Commercial tool
- Standalone contract
- Contract dates
- 05 Sept 2025 to 05 Dec 2025Possible extension to 08 Dec 2025
The Contract awarded will be originally for a period of 6 month during which the selected supplier will deliver a proof of concept. After this in case of success of this proof of concept the British Council may extend the agreement 4 further times with each extension no longer than 1 year each.
- CPV classifications
- 4844500048481000
- Contract locations
- UK, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Social Value. Quality. Methodology. Commercial | ITT | quality | — |
Participation
Conditions suppliers must meet to bid.
Annex 1 - UK-446 - EOL AI ChatBot Key Terms of Engagement. ITT - 14. Excluded and Excludable Suppliers
ITT - 15. Conditions of Participation
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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