DOJ - OPONI - Provision, implementation and Support of a Case Management System and On-line Complaints Portal
Estimated value
—
Awarded value
£1.5m
Suppliers
1
Lots
1
Published
04 Feb 2026
Description
The Office of the Police Ombudsman (OPONI) (Buyer / Authority) has a requirement for the provision of a COTS solution for the Provision, Implementation and Support of a Case Management System with one-way customer portal. (Contract). OPONI requires a managed solution which will transform its current investigations tools and processes and deliver efficiencies by exploiting current and emerging technology matched to the current and future needs of OPONI's continuous improvement priorities.
Scope
- Reference
- ID 6127895
- Commercial tool
- Standalone contract
- Contract dates
- 17 Nov 2025 to 16 Jun 2031Possible extension to 16 Jun 2036
There will be an option to extend the Contract for a further two periods; a 3-year extension and then a 2-year extension. (5 yrs 6 months (+ 3yrs + 2 yrs)).
- CPV classifications
- 72000000722000007230000072212311724160004800000048311000483111004842200048517000
- Contract locations
- Northern Ireland, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| AC 1 - Development & Implementation | As per Tender documentation. Weighting = 21% | quality | — |
| AC2 - Effectiveness of Solution | As per Tender documentation. Weighting = 10.8% | quality | — |
| AC3 - Data Security | As per Tender documentation. Weighting = 12% | quality | — |
| AC4 -Contract Management - Support and Contingency | As per Tender documentation. Weighting = 6% | quality | — |
| AC5 - Social Value | As per Tender documentation. Weighting = 10.2% | quality | — |
| AC6 - Price | As per Tender documentation. Weighting = 40% | cost | — |
Participation
Conditions suppliers must meet to bid.
As per Tender documentation
Submission & procedure
- Procedure
- Competitive flexible procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£1.5m
Award date
04 Feb 2026
Contract start
16 Feb 2026
Contract end
15 Oct 2031