Customer Experience Programme
Estimated value
—
Awarded value
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Suppliers
1
Lots
1
Published
25 Nov 2021
Description
Network Rail identified a requirement to support the Customer Experience Programme from a third-party supplier to deliver the following: - Expert strategic advice and input to support the programme to deliver and embed a service culture. - The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail. - The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team.
Scope
- Reference
- ocds-h6vhtk-02bb4c
- Commercial tool
- Standalone contract
- Contract dates
The contract will be re-tendered at the end of the contract term.
- Main category
- services
- CPV classifications
- 79413000
- Contract locations
- UK
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical | 60% | quality | — |
| Commercial | 40% | quality | — |
| Not to Exceed Rate Card | 100% | cost | — |
Submission & procedure
- Procedure
- Negotiated procedure with prior call for competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
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Contract end
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