Telephony with integrated Contact Centre capabilities
Cunninghame Housing Association LtdcontractFind a Tender ↗Ref ocds-h6vhtk-05fab832014L0024closed for bids
Estimated value
£100k
services
Awarded value
—
Suppliers
0
Lots
1
0 awarded
Published
19 Dec 2025
Deadline 20 Jan 2026
Description
Replacement Telephony system including contact centre capabilities.
Scope
- Reference
- CHA Telephony
- Total value
- £100,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
Ongoing provision after initial 5 year term to be negotiated.
- Main category
- services
- CPV classifications
- 64200000
- Contract locations
- Scotland
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality of response to requirements | 40 | quality | — |
| Implementation, Account and contract management | 20 | quality | — |
| Pricing | 40 | quality | — |
| — | 40% | price | — |
Submission & procedure
- Submission deadline
- 20 Jan 2026, 5:00 pm
- Submission address
- https://www.publiccontractsscotland.gov.uk/ ↗
- Procedure
- Open procedure