Complaints Handling Satisfaction Survey
Estimated value
£90k
Awarded value
£52k
Awarded 10 Apr 2022
Suppliers
1
Lots
1
1 awarded
Published
29 Apr 2022
Deadline 31 Mar 2022
Description
The overall aim of the passenger complaints satisfaction survey is to compile information about customers' experiences of TOCs' complaints handling arrangements, in particular how satisfied they were with the TOC's performance in relation to both the handling and outcome of the complaint. The outcome of the survey will be an on-going set of data that captures customer satisfaction with complaints handling across individual TOCs.
Scope
- Reference
- ORR/CT/21-101
- Total value
- £90,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 07 Apr 2022 to 30 Mar 2025
- CPV classifications
- 79311000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 31 Mar 2022, 4:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£52k
Award date
10 Apr 2022
Contract start
07 Apr 2022
Contract end
30 Mar 2025
Awarded to