Complaints Handling Satisfaction Survey
Estimated value
£90k
Awarded value
£52k
Awarded 10 Apr 2022
Suppliers
1
Lots
1
1 awarded
Published
29 Apr 2022
Deadline 31 Mar 2022
Other contracts from Office of Rail and Road· 10
Most recent notices published by the same contracting authority.
| Title | Type | Value | Published |
|---|---|---|---|
| Capacity of railway supply chain to meet key future funding period requirements | contract | £50k | 26 Mar 2026 |
| A review of National Highways' maintenance of biodiversity and water quality assets | contract | — | 09 Mar 2026 |
| CEO Partner Recruitment | contract | — | 05 Mar 2026 |
| Retail Code of Practice - Rail Reform | contract | £110k | 13 Feb 2026 |
| A review of National Highways' maintenance of biodiversity and water quality assets | contract | £6k | 05 Feb 2026 |
| Stakeholder survey | contract | — | 05 Nov 2025 |
| Oracle Managed Support Service | contract | — | 26 Sept 2025 |
| Consultancy review of cost & schedule of road and rail large renewals projects | contract | £130k | 17 Jul 2025 |
| Complaints Handling Satisfaction Survey | call off | £108k | 13 Mar 2025 |
| Fare enforcement T&Cs focus groups and call for evidence follow-up interviews | contract | £46k | 06 Mar 2025 |
Other contracts awarded to M.E.L Research· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Fframwaith Chwaraeon Cymru: Ymgynghorwyr ar gyfer Dirnadaeth, Monitro a Gwerthuso / Sport Wales Framework: Consultants for Insight, Monitoring and Evaluation | contract | — | 14 May 2026 |
| Fframwaith Chwaraeon Cymru: Ymgynghorwyr ar gyfer Dirnadaeth, Monitro a Gwerthuso / Sport Wales Framework: Consultants for Insight, Monitoring and Evaluation | contract | — | 17 Apr 2026 |
| 2024 Library consultation (face-to-face interviews) | contract | £20k | 08 Aug 2024 |
| Team Engagement Surveys 2024-2027 | call off | £17k | 19 Jun 2024 |
| TC645 - Research, Evaluation and Data Sciences | contract | £103k | 26 Oct 2023 |
| TC645 - Research, Evaluation and Data Sciences | contract | — | 24 Oct 2023 |
| SURVEYS - Lot 1 Customer Satisfaction, Lot 2 Employee Satisfaction, Lot 3 Transactional Surveys to Capture the Voice of the Customer | call off | £47k | 12 Apr 2023 |
| Passenger Assist survey | call off | £140k | 29 Apr 2022 |
| Staff Engagement Survey | contract | £26k | 16 Mar 2022 |
| Improvement Plan Survey Support | call off | £39k | 17 Nov 2021 |