Automated Telephony and Chatbot Services
Estimated value
£66k
Awarded value
£66k
Awarded 14 Aug 2023
Suppliers
1
Lots
1
1 awarded
Published
09 Oct 2023
Deadline 01 Aug 2023
Description
Bespoke automated Telephony services with the optional addition of a Website Searchbot and Live Chat services. Call-off from Lot 2 (Cloud Software) of G-Cloud 13 agreement with Crown Commercial Services (CCS). Direct award is permitted following due dilligence checks by the council.
Scope
- Reference
- NRW/20629
- Total value
- £65,805 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 13 Sept 2023 to 12 Sept 2025
- CPV classifications
- 48000000 72000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 01 Aug 2023, 4:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£66k
Award date
14 Aug 2023
Contract start
13 Sept 2023
Contract end
12 Sept 2025
Awarded to