Revenues & Benefits Telephony/Chatbot Service
Estimated value
£321k
Awarded value
£321k
Awarded 19 Dec 2025
Suppliers
1
Lots
1
1 awarded
Published
23 Feb 2026
Deadline 30 Nov 2025
Description
Call-off from G-Cloud 14 framework. Engage Chatbot/Virtual Assistant (Service ID 427098412558827) Engage Telephony DTMF Self Service IVR (Service ID 671778185826929) Engage Telephony Voice and Survey Forms (Service ID 765780190637105) Contract period - 2 years with option for additional 1-year extension.
Scope
- Reference
- DCCIVRVA20251226
- Total value
- £321,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 26 Dec 2025 to 25 Dec 2028
- CPV classifications
- 48000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 30 Nov 2025, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£321k
Award date
19 Dec 2025
Contract start
26 Dec 2025
Contract end
25 Dec 2028
Awarded to