IT Help Desk Outsourcing
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Suppliers
1
1 SME
Lots
1
1 awarded
Published
11 Nov 2025
Description
Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available.
Scope
- Reference
- ORR CT 25-49
- Commercial tool
- Standalone contract
Submission & procedure
- Procedure
- Below threshold - unknown
Award details
Awarded supplier(s), contract period and value as published in the award notice.
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Award date
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Awarded to