IT Help Desk Outsourcing
Estimated value
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Awarded value
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Suppliers
1
1 SME
Lots
1
1 awarded
Published
11 Nov 2025
Description
Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available.
Scope
- Reference
- ORR CT 25-49
- Commercial tool
- Standalone contract
Submission & procedure
- Procedure
- Below threshold - unknown
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Awarded to
Awarded suppliers· 1 supplier
Awarded —
Award value
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Other contracts from Office of Rail and Road
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Stone Technologies Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| G Cloud 15 | contract | — | 24 Jul 2026 |
| Digital Workplace Solutions 2 | contract | — | 18 Nov 2025 |
| IT Hardware Equipment Laptops Learner Devices | contract | — | 06 Jun 2025 |
| NOE CPC & NHS SBS Tech Devices (LINK4) | contract | — | 02 May 2025 |
| NOE CPC & NHS SBS Tech Devices (LINK4) | contract | — | 02 May 2025 |
| NOE CPC & NHS SBS Tech Devices (LINK4) | contract | — | 02 May 2025 |
| NOE CPC & NHS SBS Tech Devices (LINK4) | contract | — | 02 May 2025 |
| NOE CPC & NHS SBS Tech Devices (LINK4) | contract | — | 02 May 2025 |
| NOE CPC & NHS SBS Tech Devices (LINK4) | contract | — | 02 May 2025 |
| Framework for the Supply of IT Hardware and Peripherals | contract | — | 31 Mar 2025 |