Digital capability consultation

The purpose of this Invitation to Tender is to establish a contract for a consultation on NS&I's Digital Capability. This consultation will be on behalf of the Digital Experience team within NS&I's Retail directorate. It will set out a strategic vision for the team: - The vision of good for digital first NS&I customer experiences It will also deliver guidelines defining how we apply our burgeoning digital capabilities to assure that: - Our experiences are legacy-free and digital-first - Our experiences are truly customer-centric and meet customer needs Minimum requirements: In order to be eligble for consideration, bidders must as a minimum, demonstrate: - Two brief case study examples of your experience in the retail digital banking field particularly in relation to banking start-ups and challengers. - A track record of providing thought leadership to challenger banks. - Previous experience with retail financial services clients