National Highways & Transport Network (NHT) Public Satisfaction Surveys

The National Highways & Transport Network (NHT Network) is a benchmarking and service improvement organisation for members that provides a service to measure and compare local authority performance. The NHT survey is a nationally recognised survey that collects the public's views on different aspects of highway & transport services provided by local authorities and measures public satisfaction. It is the only national survey of its type. The results of the satisfaction surveys are then analysed and benchmarked against all the other local authority members. The survey has been developed by the NHT and the entire process of data collection, data analysis and benchmarking is undertaken by the NHT. The information is then provided via their web platform.