Market Research Services

Network Rail Infrastructure LtdcontractFind a Tender ↗Ref ocds-h6vhtk-06b9dfProcurement Act 2023Utilities regimeSME suitableactive

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Estimated value

£37.4m

services

Awarded value

—

Suppliers

Lots

0 awarded

Published

22 Jun 2026

Description

Network Rail procures B2C/B2B/CX research services & commercial/consumer market intelligence to support internal and external communications, marketing & engagement activities. This is currently done via a multi-lot framework with multiple suppliers per lot to facilitate both short- and long- term projects with call off mechanisms varying subject to value. NR is undertaking market engagement via a questionnaire to help understand how to potentially retender these services. Any eventual procurement will be undertaken in accordance with the Procurement Act 2023. This Tender notice is linked to preliminary market engagement notice reference: ocds- h6vhtk - 060cc9

Scope

Reference: project_45336
Total value: £37,389,422 excluding VAT
£44,867,306.4 including VAT
Above the relevant threshold
Commercial tool: Standalone contract
Contract dates: 05 Feb 2027 to 05 Feb 2036
Main category: services
CPV classifications: 79310000
Contract locations: UK, United Kingdom
Particular suitability: Small and medium-sized enterprises (SME)

Award criteria

Criteria the buyer will use to evaluate bids.

Name	Description	Type	Weighting
Technical Envelope - Quality Criteria	For detailed question breakdowns please see the published ITP (Instructions to Participants) document in the Procurement Documentation published alongside the PSQ events in Bravo.	quality	70.00%
Commercial Envelope - Price Criteria	For detailed question breakdowns please see the published ITP (Instructions to Participants) document in the Procurement Documentation published alongside the PSQ events in Bravo.	price	30.00%

Participation

Conditions suppliers must meet to bid.

Must meet financial health check score of 35 when responding to quesiton 1.4.3 in the qualifcation envelope of pqq_3909 - Market Research Framework PSQ 1 - MANDATORY COMMON REQUIREMENTS FOR ALL LOTS Metholdogy and required submission is detailed in PSQ in the qualficaiton envelope.

Market Research Society - Company Partner Accrediation (or equivalent) ISO27001 covering the scope of busines acitvites used to fulfil obligations under the framework

Technical 70% Commercial 30% For detailed question breakdowns please see the published ITP (Instructions to Participants) document in the Procurement Documentation published alongside the PSQ events in Bravo.

Market Research Society - Company Partner Accrediation (or equivalent) ISO27001 covering the scope of business acitvites used to fulfil obligations under the framework

Submission & procedure

Enquiry deadline: 13 Jul 2026, 4:00 pm
Submission address: Tenders must be submitted by Bravo electronically. Suppliers can register here for the platform: https://networkrail.bravosolution.co.uk/web/login.html The opportunity listing where the procurement event can be accessed can be found here: https://networkrail.bravosolution.co.uk/esop/guest/go/opportunity/detail?opportunityId=60720 This link provides access to the PSQ events wherein all documentation required is attached for Participants to view and access. Participants must complete the PSQ below regardless of what lot(s) they intend to participate in: PSQ pqq_3909 Market Research Framework PSQ 1 - MANDATORY COMMON REQUIREMENTS FOR ALL LOTS Participants will then complete one or both of the below PSQs subject to if they want to participate in Lot 1, Lot 2 or both: PSQ pqq_3910 Market Research Framework PSQ 2 - Lot 1 Requirements PSQ pqq_3911 Market Research Framework PSQ 3 - Lot 2 Requirements The shortlisted Participants invited to Tender must then complete the below ITT regardless of which lot they wish to tender for: ITT itt_19471 Market Research Framework ITT 1 - MANDATORY COMMON REQUIREMENTS ALL LOTS Shortlisted Participants will then be invited to the relevant ITTs per lot they declared themselves as bidding for in the PSQ stages: ITT itt_19476 Market Research Framework ITT 2 - Lot 1 Requirements ITT itt_19475 Market Research Framework ITT 3 - Lot 2 Requirements ITT itt_19535 - Market Research Framework ITT4 Lot 1 Commercial Submission: Contains the commercial submission for Lot 1. ITT itt_19536 - Market Research Framework ITT5 Lot 2 Commercial Submission: Contains the commercial submission for Lot 2. Failure to complete the common requirements PSQ and/or ITT alongside your lot specific submissions will result in an incomplete bid and Network Rail may not be able to assess them. Failure to do so will result in an incomplete submission and Network Rail may be unable to consider your response(s) and this could lead to exclusion. The deadline for PSQ submissions is 12:00 20/07/2026 with clarifications relating to the PSQ stage closing on 13/07/2026 at 17:00. Clarifications for the Tender stage will be confirmed later in the process but provisionally tender submissions for shortlisted participants will be required by 30/09/2026 at 17:00 with clarifications relating to the ITT stage closing by 23/09/2026 at 17:00.
Electronic submission: Yes
Procedure: Competitive flexible procedure

Lots · 2 total

Divisions of the contract. Each lot can be awarded separately.

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Lot	Title	Est. value	Status
1	Communications	£28.8m	active
2	Commercial Property & Retail	£8.6m	active