Grand Union Housing Group - Telecare - Call-Monitoring Services - AWARD

Grand Union Housing Group wish to procure a contract with a service provider for the provision of call-monitoring services on a 24/7/365 basis for approximately 6,000 customers which includes properties owned by Grand Union Housing Group ("GUHG"), privately owned and properties owned by others. The customer base is broken into three different business areas (i) GUHG Life24, (ii) Bedford Borough Telecare and (iii) Central Bedfordshire Telecare. It is intended that the contract will run for an initial term of three years, extendable for a further term of 2 years via annual extensions. The estimated contract value is c.135 000 GBP per annum (exc VAT). Procurement for Housing have been appointed by Grand Union Housing Group to facilitate this tendering exercise.