Further competition for the provision of a Discovery Service

1.1 Overview of requirements 1.1.1 The University of West London (UWL) invites you to submit a bid to supply a Discovery Service. 1.1.2 The University of West London is tendering for a Discovery service which will need to be fully implemented by September 2022. 1.1.3 UWL Library Services and Archives is core to the student and academic experience at the University of West London, and supports our institutional strategic focus on developing learners as innovative and creative professionals. Our library team support a student body of over 10,000 and 1,000 staff in all aspects of library and information provision across two sites with our main Paul Hamlyn Library at our Ealing site and a health library at our Reading site. Library Services is in the fourth year of our current strategic plan which runs until 2023. Centred within our strategy is developing inclusive, welcoming library services which reflect our University's mission of extending higher education to those traditionally excluded from it. Two principles are core to delivery of our plan: • A continuous improvement approach to service development, which alongside year-on-year improvements in customer service has seen us create key performance indicators based on new methodologies. • Main-streaming of user experience (UX) research, which forms an important basis for our qualitative understanding of our students' needs and expectations of a contemporary library service. For further information, please visit www.uwl.ac.uk/library 1.1.4 The go live date is 1st September 2022. 1.1.5 The contract will be for 4 years, 3 years with the option to extend for a further 1 year (+1) subject to satisfactory performance. 1.1.6 The procurement exercise will be carried out in accordance with and subject to the APUC Framework Agreement ITS1028 - Library Management Systems and Associated Services, Lot One. Except where expressly permitted otherwise, all communication pertaining to this Further Competition process (including any Further Competition Submissions) must be transmitted via "EUSupply", UWL's web-based system, available at https://uk.eu-supply.com/login.asp?B=uwl Attempts by Bidders to communicate with UWL via any other medium will not be responded to and Further Competition Submissions received through any other such medium will be rejected.