GB-London: LGAH Housing Management Services

In establishing the Affordable housing business Legal & General now requires a network of providers to deliver services on its behalf to households who are either renting or have part purchased LGAH owned properties. LGAH wishes to consider appointing customer service and property management providers who can deliver the following services either directly or through third parties; •Customer services, complaint management, customer engagement and the holding and processing of customer data. •Tenancy management including lettings services •Estate management and anti-social behaviour •Routine repairs and void works •Landlord Health and Safety •Leasehold management inc matters such as staircasing. •Rent and service charge setting, collection and management plus other chargeable services •Asset Management in the form of data retention on asset performance