Out of Hours Call Handling
Cardiff Community Housing Association (CCHA)contractFind a Tender ↗Ref ocds-h6vhtk-06102fProcurement Act 2023SME suitableVCSE suitableclosed for bids
Estimated value
£16k
services
Awarded value
—
Suppliers
0
Lots
1
0 awarded
Published
27 Jan 2026
Deadline 24 Feb 2026
Description
The contract will cover the provision of handling incoming calls during hours outside of CCHA’s normal service commencing on 01.04.26 for the length of 12 months. Budget range of £13,000 - £16,000 excl. VAT.
Scope
- Reference
- CCHA-(2026-2027)-002
- Total value
- £16,000 excluding VAT£19,200 including VATBelow the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2026 to 31 Mar 2027
- Main category
- services
- CPV classifications
- 793423007951200070333000
- Contract locations
- UK, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality/Technical | — | quality | 70.00% |
| Commercial | — | cost | 30.00% |
Participation
Conditions suppliers must meet to bid.
Please complete the Request to Quote document and submit it via Sell2Wales on www.sell2wales.gov.wales.
Submission & procedure
- Enquiry deadline
- 17 Feb 2026, 5:00 pm
- Submission deadline
- 24 Feb 2026, 2:00 pm
- Submission address
- To be submitted through Sell2Wales: www.sell2wales.gov.wales
- Electronic submission
- Yes
- Procedure
- Below threshold - open competition