Customer Identity & Access Management (CIAM) Non-Call for Competition - Request for Information (RFI)

This Non-Call for Competition - RFI is the exclusive property of National Grid it may not be copied, transmitted or disclosed by any means without the expressed written consent of National Grid. By accepting a copy hereof, the recipient agrees to be bound by these conditions and to use these documents solely for responding to National Grid's Non-Call for Competition RFI. 1 INTRODUCTION National Grid ESO (NGESO) is undergoing a major digital transformation programme to substantially enhance and improve the experience of customers and stakeholders who engage with us. As such, it is looking for information from potential suppliers of Customer Identity and Access Management (CIAM) solutions to integrate with our broader initiative to deliver a new Digital Engagement Platform (DEP). Our aim is to deliver seamless, engaging experiences for our customers and stakeholders who interact with our digital products and services. We see the role of CIAM as a critical enabler in allowing customers access to our services in a secure but frictionless manner, by managing their identity, authentication, authorisation and personalisation at every step of their customer journey. As we evolve our DEP, we will need to extend and scale the CIAM to support B2C, B2B and B2P uses cases, which may be delivered using web user interfaces as well as automated programmable interfaces (APIs). This RFI seeks to solicit information from CIAM solution providers to understand how they can support these requirements. 2 RFI CONTENT This is not a formal tender process and is not being undertaken in accordance with the Utilities Contracts Regulations 2016. A Request for Proposal (RFP) will be published towards the end of 2021. The aim of this RFI is to help identify suppliers with the capability to deliver this service. Please ensure responses to all questions and any supporting documentation is clearly referenced to the question they are answering. National Grid will not be shortlisting suppliers based on their submissions and any future sourcing activities will be subject to a new event. The RFI seeks suppliers to provide answers to the points and questions detailed in section 3 of this document. Please provide your response to each question in a separate Word document clearly stating the question number that your response relates to. Please ensure you keep within the word limit for each question of 500 words (excluding attachments). If providing any supporting information in separate documents as appropriate, state the question reference number in the file name using the following naming convention: document name - supplier reference/ name - question number - date Please submit your responses to: Christopher.round@nationalgrid.com