Trustpilot Enterprise Upgrade
Estimated value
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Awarded value
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Suppliers
1
Lots
1
Published
29 Sept 2025
Description
Transport for Wales (TfW) has awarded a contract via direct award to Trustpilot for the provision of its Enterprise-level platform upgrade. The Trustpilot Enterprise solution offers exclusive capabilities essential to TfW’s strategic objectives around customer trust, digital engagement, and conversion. These include full API access, AI-powered review management, Google Seller Ratings eligibility, and advanced analytics.
Scope
- Reference
- C001248.00
- Commercial tool
- Standalone contract
Submission & procedure
- Procedure
- Below threshold - without competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Awarded suppliers· 1 supplier
Awarded —
Other contracts from Transport for Wales Rail Limited (Utility Buyer)
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Trustpilot Ltd· 2
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Trustpilot API Access 25/26 | contract | — | 22 Sept 2025 |
| Customer review service | contract | £180k | 19 Aug 2025 |