Oyster Cards Contact Handling Services
Estimated value
£11.5m
Awarded value
£11.5m
Awarded 15 May 2025
Suppliers
1
Lots
1
1 awarded
Published
27 Feb 2026
Deadline 30 Sept 2024
Description
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.
Scope
- Reference
- TfL 96841 A
- Total value
- £11,500,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 Jul 2025 to 30 Jul 2029
- CPV classifications
- 79510000
Submission & procedure
- Submission deadline
- 30 Sept 2024, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£11.5m
Award date
15 May 2025
Contract start
31 Jul 2025
Contract end
30 Jul 2029
Awarded to