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JO

Journeycall Limited

Business services · Dundee
Large

ESP Group is a provider of end-to-end services, specializing in omni-channel customer experience, back-office support, product fulfillment, and technology solutions. They serve clients globally, delivering exceptional results and exceeding expectations.

the-espgroup.com ↗

Summary from the supplier’s website — unverified

Compare peers
Awarded
£54.3m
Live
8
Buyers
6
12m
£14.4m
At a glance
  • Quick answer
Profile
  • Social value
  • ESG & policies
  • Capabilities
  • Buyer references
  • Accreditations
Track record · verified
  • KPI performance
  • Contracts8 / 16
  • Top buyers6
  • Category mix
  • Geography
  • Peers5
Trust & risk
  • Red flags0
  • Compliance
  • Modifications
  • News
Company
  • Companies House
  • Financial
  • Org tree
Quick answer — Journeycall LimitedUpdated 13 Jul 2026

At a glance · for buyers and watchdogs

Journeycall Limited has won £54.3m across 6 public-sector buyers, with 8 live contracts. No active Companies House risk flags.

Why: top buyer Transport for London at 100% · 100% in Business services · 0 active risk flags · 0 modifications.

Decision signals
0Active red flags
ActiveCompany status
8 of 16Live contracts
100%Top-buyer concentration
100%Category exposure
0Contract modifications
If you're a buyer:CapabilitiesReferencesKPIComplianceWatchdog?FlagsModificationsConcentrationNews

Social value

Commitments mapped to the Government Social Value Model themes.

⚑ Self-reported
—

No social-value commitments yet

Jobs, skills, environmental, inequality and community commitments appear here once a claimed supplier attributes them to awarded contracts, or once we detect them on the supplier’s website.

ESG & policies vault · 0/5

Key governance & sustainability policies. Published documents link out; missing ones are greyed.

↔ Cross-checked
Net-zero planNot provided✓
Modern slavery statementNot provided✓
EDI policyNot provided✓
Anti-briberyNot provided✓
Data protectionNot provided✓

Capabilities

What this supplier does, where they sit, who they sell to.

◐ From website & notices
Services · 11
Customer Experience & SupportProviding seamless and personalized interactions across multiple channels. ↗Multilingual Customer SupportSales & Secure Payment ProcessingEmergency/Out of Hours SupportCustomer Insights & AnalyticsDesign and StrategyTraining ConsultancyAdministration ServicesRefunds & CompensationSoftware DevelopmentAutomation & AI

Extracted automatically from the-espgroup.com on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

Case studies · 3

Delivery stories from the supplier’s website. Clients are not yet cross-checked against award records.

◐ From supplier website
London CouncilsThe ESP Group has worked with London Councils since 2011, delivering end-to-end services for residents. ↗Rail Delivery GroupRail Delivery Group is a prominent organisation that represents the collective interests of the passenger. ↗Grand CentralGrand Central is a renowned open access operator, offering long-distance train services between major cities. ↗

Extracted automatically from the-espgroup.com on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

Buyer references

Named public-sector contacts who have agreed to act as a reference.

✓ Confirmed by buyer
—

No buyer references yet

Public-sector buyers can confirm they'll act as a reference for this supplier. Confirmed references — with the contract they relate to — show here.

Accreditations & memberships · 2

Credentials listed on the supplier’s website. Not yet checked against issuer registers.

◐ From supplier website
Core credentials · 0/6
Cyber EssentialsNot evidenced✓
Cyber Essentials PlusNot evidenced✓
ISO 27001 — Information securityNot evidenced✓
ISO 9001 — QualityNot evidenced✓
ISO 14001 — EnvironmentalNot evidenced✓
ISO 45001 — Health & safetyNot evidenced✓
Other credentials & memberships · 2
European Contact Centre of the Year 2017award
Voice of the Employee 2018award

Extracted automatically from the-espgroup.com on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

KPI performance

Delivery, budget and satisfaction scores reported quarterly by buyers.

✓ Verified
84

No verified KPI scores yet

Once buyers report contract KPIs — delivery on time, on budget, satisfaction, adoption and accessibility — a weighted grade and breakdown appear here.

Contracts · 8 live · 8 historic

Pulled from Contracts Finder & Find a Tender. Most recent first.

✓ From notices
TitleBuyerCPVAwardedValueTermStatus
Concessions Contact Handling Services
Transport for London7951200030 Mar 2026£14.3m4 yrsLive
Out-of-Hours Customer Support Services
Transport for Wales Rail Limited (Utility Buyer)—01 Jan 2026£166k3 yrsLive
Oyster Cards Contact Handling Services
Transport for London7951000001 Aug 2025£11.5m4 yrsLive
Oyster Cards Fulfilment Services
Transport for London3016200026 Jul 2025£600k4 yrsLive
Batch 9 Call off Contract - Cycle Hire Contact Centre
Transport for London7934230001 May 2022£2.5m2 yrsClosed
TfL 91640 - Batch 8 A Call Handling Oyster Calls and Ticket Production
Transport for London7934230001 Aug 2021£8.7m3 yrsClosed
Batch 5 Oyster Correspondence
Transport for London7934230008 Oct 2018£2.5m4.1 yrsClosed
Call Off FourBatch 4 Cycle Hire
Transport for London7934230001 Apr 2017£1.1m2 yrsClosed
Batch 3 Oyster Calls
Transport for London7934200001 May 2016£3.0m3.9 yrsClosed
Batch 1 Oyster Call and Fulfilment
Transport for London7934200001 May 2016£10.0m3.9 yrsClosed
Total live value £26.5m · mean award £3.4m1–10 of 16

Top buyers · 6 buyers · top 3 = 100%

Share of awarded value. Concentration fires above 40% for any single buyer.

✓ From notices
1
Transport for London
11 contracts
100%
since 2016
2
Transport for Wales Rail Limited (Utility Buyer)
1 contract
0%
since 2025
3
TRANSPORT FOR LONDON FINANCE LIMITED
1 contract
0%
since 2016
4
Transport for Wales
1 contract
0%
5
Network Rail Infrastructure Ltd
1 contract
0%
6
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
1 contract
0%

Category mix

CPV-division share of last-12m awarded value. Single-category exposure: 100%.

✓ From notices
Business services79
100%
⚠ Concentration: 100% of recent awarded value sits in a single CPV division. A category-specific downturn would materially affect revenue.

Geography

Distribution of awarded value by buyer region.

✓ From notices
UK · schematic only
London12 contracts
100%
Wales2 contracts
0%
Scotland1 contract
0%

Peers

Suppliers with overlapping CPVs & buyers (last 24m). Journeycall Limited highlighted.

✓ From notices
SupplierSME?Awarded · 24mContracts
TE
TELEPERFORMANCE LIMITED
No£738.8m2
R1
Route 101 Limited
Yes£265.3m1
ES
EQUANS SERVICES LIMITED
No£90.0m1
AU
APPLYBOARD UK LTD
No£40.0m1
JO
Journeycall Limited
No£14.4m—
8U
8x8 UK Limited
Yes£7.0m3
Compare peers →

Red flags · 0 active

Automated scan of Companies House status, charges and insolvency records.

✓ Verified
✓ Clean. No active risk signals from Companies House status, charges or insolvency records.

Compliance scorecard

Derived from Companies House filings — not a full supplier-assurance check.

↔ Cross-checked
Trading status
Active
Live at Companies House
Annual accounts
Up to date
Last made up to 31 Jul 2025
Confirmation statement
Up to date
Next due 21 Dec 2026
Outstanding charges
0
No charges registered
Insolvency history
None
No insolvency cases registered
Certifications (ISO, Cyber Essentials, Living Wage, B-Corp, modern-slavery) are supplier self-reported and appear once a claimed profile adds them.

Modifications

Variations to awarded contracts logged under Procurement Act 2023 s.74.

✓ From notices
±

No modifications recorded

No published contract variations for this supplier. Modification notices appear here as they are issued under the Procurement Act 2023.

News mentions

UK trade press & nationals, matched to this supplier.

◰

No news mentions found

We haven't matched any recent UK press coverage to this supplier. Mentions appear here automatically as they're published.

Companies House

Live sync — registered details, directors, PSC and SIC codes.

✓ Live sync

Registered details

Company no.
SC202170
Status
Active
Type
Private limited
Incorporated
07 Dec 1999
Reg. office
14 City Quay, Dundee, DD1 3JA
SIC codes
82200
Last accounts
31 Jul 2025
Next accounts due
30 Apr 2027

Directors & PSC

  • LAWSON, Iain — director
    Appointed 31 May 2023
  • LAWSON, Theresa Frances — director
    Appointed 24 Aug 2011
  • Esp Systex Holdings Limited — person with significant control
    ownership of shares 75 to 100 percent · voting rights 75 to 100 percent · right to appoint and remove directors

Financial

Filed accounts from Companies House.

↔ From Cos House
£

No financial filings on record

Turnover, profit and headcount appear here once audited or micro-entity accounts are filed at Companies House.

Org tree

Group structure and ownership.

↔ From Cos House
JOURNEYCALL LIMITED
SC202170 · this company

Independent. No parent company or subsidiaries recorded at Companies House for this entity.