Provision of Automated Intelligent enabled Telephony and Searchbot Service
Estimated value
£196k
Awarded value
£196k
Awarded 04 Nov 2020
Suppliers
1
Lots
1
1 awarded
Published
14 Dec 2020
Deadline 03 Nov 2020
Description
The provision of an Automated Intelligent (A.I.) telephony and serachbot service for Hull City Council to continue to assist in reducing call volumes whilst ensuring that customers are directed to the information they need in the most efficient and direct possible route.
Scope
- Reference
- DN515206
- Total value
- £195,504 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 04 Nov 2020 to 03 Nov 2023
- CPV classifications
- 48512000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 03 Nov 2020, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£196k
Award date
04 Nov 2020
Contract start
04 Nov 2020
Contract end
03 Nov 2023
Awarded to