The Provision of Voice and Telephony Services
Estimated value
—
Awarded value
£155k
Suppliers
1
Lots
1
Published
16 Jan 2026
Description
GTR are looking for a supplier who can provide and manage voice and telephony services across the GTR network. Bidders will need to ensure they can support all existing handsets as these may be replaced due to fault throughout the duration of the contract. Bidders will be asked to provide optional pricing for this as part of the submission which will not be scored at tender stage. The key requirements for this tender exercise are: •To provide services on existing fixed Poly handsets across the stations and depots, noting that Poly handsets are to be re-used day 1 of the mobilisation. •ATAs to be migrated day 1 of the mobilisation, however these can be replaced if required for support reasons. •A carrier grade system is essential due to operational requirements. •Existing numbering is to be retained. Basic or equivalent functionality is essential. •Improved handset robustness especially high user fixed handsets While not part of the project scope GTR are interested in future capabilities of the proposed solution for simplified dialling from the station and depot phones to its existing 7000 mobile users – Note that this will not form part of the scored criteria for this tender exercise. To view this notice, please click here: https://goviathameslinkrailway.delta-esourcing.com/delta/viewNotice.html?noticeId=1005425498
Scope
- Reference
- GTR1010
- Commercial tool
- Standalone contract
- Contract dates
- 06 Jan 2026 to 31 Mar 2028Possible extension to 31 Mar 2029
Optional 12 month extension
- CPV classifications
- 32551400642100006421110064213000
- Contract locations
- London, United KingdomSouth East England, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Criterion 1 | — | price | 40.00% |
| Criterion 2 | — | quality | 60.00% |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£155k
Award date
09 Jan 2026
Contract start
31 Mar 2026
Contract end
31 Mar 2028