The Provision of Voice and Telephony Services

Govia Thameslink Railway LimitedcontractFind a TenderRef ocds-h6vhtk-05d439Procurement Act 2023Utilities regimeSME suitableactive
View buyer

Estimated value

Awarded value

£155k

Awarded 09 Jan 2026

Suppliers

1

Lots

1

1 awarded

Published

16 Jan 2026

Description

GTR are looking for a supplier who can provide and manage voice and telephony services across the GTR network. Bidders will need to ensure they can support all existing handsets as these may be replaced due to fault throughout the duration of the contract. Bidders will be asked to provide optional pricing for this as part of the submission which will not be scored at tender stage. The key requirements for this tender exercise are: •To provide services on existing fixed Poly handsets across the stations and depots, noting that Poly handsets are to be re-used day 1 of the mobilisation. •ATAs to be migrated day 1 of the mobilisation, however these can be replaced if required for support reasons. •A carrier grade system is essential due to operational requirements. •Existing numbering is to be retained. Basic or equivalent functionality is essential. •Improved handset robustness especially high user fixed handsets While not part of the project scope GTR are interested in future capabilities of the proposed solution for simplified dialling from the station and depot phones to its existing 7000 mobile users – Note that this will not form part of the scored criteria for this tender exercise. To view this notice, please click here: https://goviathameslinkrailway.delta-esourcing.com/delta/viewNotice.html?noticeId=1005425498

Scope

Reference
GTR1010
Commercial tool
Standalone contract
Contract dates
06 Jan 2026 to 31 Mar 2028
Possible extension to 31 Mar 2029

Optional 12 month extension

CPV classifications
32551400
64210000
64211100
64213000
Contract locations
London, United Kingdom
South East England, United Kingdom
Particular suitability
Small and medium-sized enterprises (SME)

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Criterion 1price40.00%
Criterion 2quality60.00%

Submission & procedure

Procedure
Open procedure

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£155k

Award date

09 Jan 2026

Contract start

31 Mar 2026

Contract end

31 Mar 2028