Contact Centre & Telephony Solution
Fenland District CouncilcontractContracts Finder ↗Ref Contact Centre & Telephony SolutionSME suitablecomplete
Estimated value
£170k
Awarded value
£170k
Awarded 07 Feb 2024
Suppliers
1
Lots
1
1 awarded
Published
02 Aug 2024
Deadline 12 Dec 2023
Description
Replacement of telephony solution with an externally hosted solution. To include contact centre system and soft phone solution. Using CCS Framework RM6116.
Scope
- Reference
- Contact Centre & Telephony Solution
- Total value
- £169,689.07 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 01 Mar 2024 to 30 Jul 2027
- CPV classifications
- 48000000 50300000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 12 Dec 2023, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£170k
Award date
07 Feb 2024
Contract start
01 Mar 2024
Contract end
30 Jul 2027
Awarded suppliers· 1 supplier
Awarded 07 Feb 2024 · Contract period 01 Mar 2024 — 30 Jul 2027
Award value
£170k
Other contracts from Fenland District Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Opus Business Systems Limited (Trading as Opus Telecoms)· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Telephony and Internet links | contract | £69k | 09 Jul 2026 |
| Telephony support including contact centre | contract | £69k | 15 Jun 2026 |
| Calabrio Work Force Management (WFM) | contract | £242k | 25 Mar 2026 |
| Supply of 8x8 Telephony and Contact Centre Services | contract | — | 23 Mar 2026 |
| Supply of 8x8 Telephony and Contact Centre Service | contract | — | 18 Mar 2026 |
| Supply of 8x8 Telephony and Contact Centre Service | contract | — | 18 Mar 2026 |
| Phase 2 Telephony | contract | £554k | 09 Feb 2026 |
| DDaT25495 - Virtulisation Platform, Phoning System upgrade | contract | £94k | 19 Jan 2026 |
| SIP Trunks & Leased Bearer Line | contract | £128k | 19 Aug 2025 |
| Mitel Software | contract | £15k | 04 Feb 2025 |