Revenues and Benefits Telephone Information Service
Estimated value
£26k
Awarded value
£26k
Awarded 24 Apr 2023
Suppliers
1
Lots
1
1 awarded
Published
09 Aug 2023
Deadline 01 Jun 2023
Description
24/7/365 specialist IVR (interactive voice response) information service to provide bespoke information about Council Tax, Business Rates and Benefits with access to agents at points defined by us. The aim of the service is to encourage customers to self-serve where possible, and to supply information outside of office hours.
Scope
- Reference
- 009456
- Total value
- £26,401 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 13 Jun 2023 to 12 Jun 2026
- CPV classifications
- 79510000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 01 Jun 2023, 4:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£26k
Award date
24 Apr 2023
Contract start
13 Jun 2023
Contract end
12 Jun 2026
Awarded to