DVSA contact centre additional capacity - Call Surges
Driver and Vehicle Standards AgencycontractFind a Tender ↗Ref ocds-h6vhtk-05159bProcurement Act 2023SME suitableVCSE suitableplanned
Estimated value
£3.5m
services
Awarded value
—
Suppliers
0
Lots
1
0 awarded
Published
18 Jun 2026
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Description
This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.
Scope
- Reference
- T280022871
- Total value
- £3,500,000 excluding VAT£4,200,000 including VAT
- Commercial tool
- Standalone contract
- Contract dates
- 18 Jul 2027 to 18 Jul 2030Possible extension to 18 Jul 2032
- Main category
- services
- CPV classifications
- 79512000
- Contract locations
- UK, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)