CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM AND SUPPORTING TECHNOLOGIES

capitalEsourcingcontractContracts FinderRef tender_376251/1303219SME suitablecomplete
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Estimated value

£3.4m

Awarded value

£3.4m

Awarded 16 Jan 2024

Suppliers

1

Lots

1

1 awarded

Published

18 Jan 2024

Deadline 02 Nov 2023

Description

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a call of contract to 1 sole contractor for the delivery of a System Integration Service for the RBKC Customer Relationship Management (CRM) Solution. The contract was procured via the CCS G-Cloud 13 Framework Agreement reference RM1557.13. The contract will be established for an initial duration of 24 months (inclusive of a break clause after 3 months), with the option to extend for a further 12 months at RBKC's discretion.

Scope

Reference
tender_376251/1303219
Total value
£3,400,000 excluding VAT
Commercial tool
Standalone contract
Contract dates
17 Jan 2024 to 16 Jan 2026
CPV classifications
72000000
Particular suitability
Small and medium-sized enterprises (SME)

Submission & procedure

Submission deadline
02 Nov 2023, 5:00 pm

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£3.4m

Award date

16 Jan 2024

Contract start

17 Jan 2024

Contract end

16 Jan 2026