Online cloud based solution for customer query management
Estimated value
£57k
Awarded value
£57k
Awarded 24 May 2025
Suppliers
1
Lots
1
1 awarded
Published
22 Aug 2025
Deadline 18 May 2025
Description
online solution for the management of customer queries
Scope
- Reference
- CF-0032300D24000000HFzAEAW
- Total value
- £57,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 May 2025 to 30 May 2027
- CPV classifications
- 72260000
Submission & procedure
- Submission deadline
- 18 May 2025, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£57k
Award date
24 May 2025
Contract start
31 May 2025
Contract end
30 May 2027
Awarded to
Awarded suppliers· 1 supplier
Awarded 24 May 2025 · Contract period 31 May 2025 — 30 May 2027
Award value
£57k
Other contracts from West Sussex County Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to DIGITAL INTERACTIVE LTD· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| G Cloud 15 | contract | — | 24 Jul 2026 |
| Provision of Complaints System for Royal Borough of Kingston | call off | £100k | 03 Jul 2026 |
| P5822 Case Management Software | contract | £38k | 23 Oct 2025 |
| Customer Relationship Management (CRM) System | contract | — | 14 Oct 2025 |
| FOI Customer Relationship Management System | contract | — | 02 May 2025 |
| Information Request Management System, Support & Maintenance | contract | £36k | 19 Jul 2024 |
| Request for Quotation for the provision of FOI, SAR and Complaints Management System | call off | £62k | 22 Nov 2023 |
| WSCC - JS - Customer query management tool | contract | £60k | 25 Jul 2022 |
| UKGI Training Management System | contract | £16k | 31 Jan 2022 |
| Infreemation complaint and case management system | contract | £49k | 07 Sept 2021 |