NHS 111 Services

The service is for provision of direct access, telephonic advice and support helpline to respond to urgent healthcare concerns of patients. NHS 111 forms an essential and integral element of the local Urgent Care System across Brent, Hounslow, Harrow and Ealing. Clinical triage of patient requests for support is undertaken to inform the provision of immediate advice regarding the direction to access emergency, urgent and more routine health care services. The award of the interim contract will ensure continuation of essential healthcare service provision whilst the contracting authority completed its redesign work that will take account of recently released new service standards and requirements published by NHS England. The Contracting Authority plans for market engagement to taken during early/mid 2017 to inform the preparations for a competitive process that will establish a more substantive contract(s) to deliver the new requirements of the Contracting Authority following the current redesign work. The award of this interim contract to the incumbent provider is considered a proportionate decision given the current circumstances and recognising the role that competition will play as the new requirements of the Contracting Authority more fully emerge during 2017.