Research to explore the drivers and barriers to business customers' use of their HMRC online tax account
Estimated value
£35k
Awarded value
£35k
Awarded 27 Sept 2021
Suppliers
1
Lots
1
1 awarded
Published
17 Nov 2021
Deadline 31 Aug 2021
Description
The supplier will undertake research to understand the drivers and barriers to business customers' use of the Business Tax Account (BTA). The findings will inform HMRC about the factors that motivate and influence customer channel choice, in relation to their business tax affairs, as well as inform future improvements to the BTA and other HMRC online tax accounts.
Scope
- Reference
- SR717671102
- Total value
- £35,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 06 Oct 2021 to 07 Apr 2022
- CPV classifications
- 73110000
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 31 Aug 2021, 4:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£35k
Award date
27 Sept 2021
Contract start
06 Oct 2021
Contract end
07 Apr 2022
Awarded to