Customer contact centre solution
Estimated value
£2.5m
Awarded value
£2.5m
Awarded 30 Mar 2023
Suppliers
1
Lots
1
1 awarded
Published
31 Mar 2023
Deadline 28 Nov 2022
Description
Provision and support of customer contact system solution for customer service delivery
Scope
- Reference
- JB/ICT/LCC/22/1712
- Total value
- £2,471,104 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 30 Apr 2023 to 30 Mar 2027
- CPV classifications
- 48445000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 28 Nov 2022, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£2.5m
Award date
30 Mar 2023
Contract start
30 Apr 2023
Contract end
30 Mar 2027
Awarded to
Awarded suppliers· 1 supplier
Awarded 30 Mar 2023 · Contract period 30 Apr 2023 — 30 Mar 2027
Award value
£2.5m
Other contracts from Lancashire County Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Content Guru Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Cloud Software | contract | — | 12 Jan 2026 |
| Provision of Digital Audio Recording | contract | £107k | 31 Mar 2025 |
| Contact Centre Telephony Platform | contract | — | 20 Dec 2024 |
| Contact Centre Telephony Platform | contract | £549k | 19 Dec 2024 |
| LAS 111 PRM Services | contract | £1.3m | 10 Dec 2024 |
| Cloud-hosted Telephony System | contract | £1.8m | 09 Aug 2023 |
| Book on/book off (BOBO) service | contract | £64k | 16 Nov 2022 |
| Patient/Citizen Communications & Engagement Solutions | contract | £7.8m | 16 Nov 2021 |
| Patient/Citizen Communications & Engagement Solutions | contract | — | 16 Nov 2021 |
| NHS111 Patient Relationship Manager | contract | £993k | 09 Nov 2021 |