PS.

Digital Platform Procurement

Cheltenham Borough CouncilcontractFind a Tender ↗Ref ocds-h6vhtk-02bbcc32014L0024active

Estimated value

—

services

Awarded value

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Suppliers

2

1 SME

Lots

2

1 awarded

Published

07 Jan 2022

Description

The Councils are looking for a single primary Supplier, with capability to provide, configure and implement a full featured specialist Omni-Channel Digital Platform SaaS solution. In addition to workflow and case management functionality, the platform must provide integrations to back office applications, means of rapid development of processes using non-ICT staff and ability to share/utilise pre-built components/processes, within a free of charge-shared space. A SaaS/Cloud-based solution is essential.

Scope

Reference
CBC0386P
Commercial tool
Standalone contract
Main category
services
CPV classifications
72222300
48219000
48100000
48218000
48000000
Contract locations
Gloucestershire
South West England

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
QualityQualityquality—
—75/25price—

Submission & procedure

Procedure
Open procedure

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

—

Award date

—

Contract start

—

Contract end

—

Awarded to
NS
Netcall Systems Ltd
NL
Netcall Ltd
SME

Lots · 2 total

Divisions of the contract. Each lot can be awarded separately.

View all →
LotTitleEst. valueStatus
1Lot 1 - Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features£425kcancelled
2Lot 2 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features£425kcancelled