Tender for the Provision of Customer Contact Centre Managed Service
Estimated value
—
services
Awarded value
—
Suppliers
0
Lots
1
0 awarded
Published
27 Jan 2025
Deadline 28 Feb 2025
Description
Tender is being conducted for the provision of a customer contact centre-managed service for Train Operating Companies (TOCs) Chiltern and Grand Central. This will include providing agents to assist our customers with telesales, web support, passenger assistance, NRE transfer, emails, and refunds. (Retail or Transport experience is required).
Scope
- Reference
- AUKT/ITT/CCC/270125
- Commercial tool
- Standalone contract
- Contract dates
This would be subject to commercial and performance criteria being achieved. Duration 3 years with an option to extend for an additional 2 years.
- Main category
- services
- Contract locations
- UK
Submission & procedure
- Submission deadline
- 28 Feb 2025, 5:00 pm
- Procedure
- Restricted procedure