IT Infrastructure Support and Maintenance Service

Forest Research are seeking proposals for the services described in the attached document titled CR2023/24/020_Infrastructure_Support_and_Maintenance_Service_Procurement_Specification. Your proposal should include the following: A proposal to address each of the requirements in the document, a maximum of 15 pages in length. A presentation to explain how your service is the 'best fit' for this requirement, how you will deliver the service and how you will work with FR. A minimum of two case studies and references from other business, ideally similar in nature and/or scale to this requirement. A commercial spreadsheet to include (a) the costs for each of the service elements (including optional, clearly separated) and (b) a rate card for professional services. A service credit/penalty regime. Evidence of Cyber Essentials certification. The weightings below apply to this requirement and ensure the relative importance of each section is correctly reflected in the overall scores applied. 60% - non price criteria - relevance and appropriateness of the solution to our requirements and 'fit' of the bidders way of working and delivery, against FR's own objectives and operational needs. 40% price criteria. The price score and the non-price score will be combined to give the overall tender score for each tender.