Award of Sport Wales Service Mapping Project

Suppliers must demonstrate: Proven and demonstrable expertise in service mapping, cataloguing, and developing parent-child service taxonomies for complex public body, non-profit, or sport organisations. A track record of facilitating workshops and collaborative activities with diverse stakeholder groups, including operational staff, subject-matter experts [e.g., finance, governance, technology solutions], and senior leadership. Demonstrable experience measuring and presenting service performance and impact, using a range of quantitative and qualitative indicators [e.g., financial, participation, performance, demand, user experience]. Ability to translate complex systems and services into clear, actionable visuals and artefacts, including service maps, catalogues, and accessible documentation suitable for non-technical audiences. Evidence of delivering sustainable outputs, where artefacts [maps, taxonomies, templates] were successfully adopted and maintained independently by the client organisation. Experience using data-informed design approaches, drawing on existing evidence insight and performance data. Robust approaches to handling sensitive information, with data-governance practices compliant with the Data Protection Act 2018 and UK GDPR. Strong written and verbal communication skills, including experience producing clear final reports, executive-level presentations, and practical recommendations for next steps.