Disagreement Resolution and Mediation Services (DRMS)

Liverpool City Council is required to provide disagreement resolution and mediation services in accordance with its statutory duties under the Children and Families Act 2014. These services include disagreement resolution, mediation advice, and mediation, each serving a distinct role within the legal framework. The services are delivered independently of the Council, ensuring impartiality and confidentiality. They offer families and young people an opportunity to resolve disputes at an early stage, helping to avoid formal legal proceedings and reducing the need for time-consuming and costly appeals to the Special Educational Needs and Disability (SEND) Tribunal.