Extension - Patient & Healthcare Communications & Related IT Services
Estimated value
—
Awarded value
—
Suppliers
37
Lots
7
Published
01 Sept 2025
Description
This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are - F15: Voluntary ex ante transparency notice Notice identifier: 2025/S 000-049963 Procurement identifier (OCID): ocds-h6vhtk-058ad3 Published 19 August 2025, 5:20pm The details of the Framework Agreement are provided below. NHS Commercial Solutions awarded this Framework Agreement following a procurement using the Restricted Procedure as directed by the Public Contracts Regulations 2015 (as amended), in which NHS Commercial Solutions placed a notice to establish a multiple supplier framework (ref: 2020/S145-358199). Multiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for four years. The Framework has been structured to incorporate ten lots of which seven were awarded. These are: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In Management System Lot 5: Apps Development Services Lot 6: Social Marketing Services – Not awarded Lot 7: Video Conferencing System Lot 8: In-Patient Infotainment Management System– Not awarded Lot 9: Medical Representative Check-In Software System – Not awarded Lot 10: Bespoke Services
Scope
- Reference
- 4909-3327
- Commercial tool
- Standalone contract
- Main category
- services
- CPV classifications
- 4851200048515000642000006421000064216120795120003200000032320000325100004800000064216100720000007223000072400000302000003023130031682230391330007230000048983000722600003223200072212515
- Contract locations
- UK
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| — | — | price | — |
Submission & procedure
- Procedure
- Restricted procedure
Award details· 7 awards
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Lots · 7 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| 1 | Patient Messaging Services | — | cancelled |
| 2 | Medical Messaging Application (Pager Replacement) | — | cancelled |
| 3 | Kiosk Display (Digital Signage) | — | cancelled |
| 4 | Patient Check-In Management System | — | cancelled |
| 5 | App Development Services | — | cancelled |
Award 1· 5 suppliers
Awarded —
Award 2· 9 suppliers
Awarded —
Award 3· 3 suppliers
Awarded —
Award 4· 5 suppliers
Awarded —
Award 5· 5 suppliers
Awarded —
Award 6· 4 suppliers
Awarded —
Award 7· 6 suppliers
Awarded —
Total lots
7
Awarded
7
Estimated total
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Awarded total
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Patient Messaging Services
Start
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End
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Estimated
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CPV
Medical Messaging Application (Pager Replacement)
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End
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CPV
Kiosk Display (Digital Signage)
Start
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End
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Estimated
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CPV
Patient Check-In Management System
Start
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End
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Estimated
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CPV
App Development Services
Start
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End
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Estimated
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CPV
Video Conferencing System
Start
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End
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Estimated
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CPV
Bespoke Services
Start
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End
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Estimated
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CPV
Other contracts from Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions· 10
Most recent notices published by the same contracting authority.
Other contracts awarded to BTS Holdings plc· 4
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| https://www.commercialsolutions-sec.nhs.uk/ | contract | — | 19 Aug 2025 |
| Framework Agreement for Patient and Healthcare Communications & Related IT Services | contract | — | 05 May 2021 |
| Network Services 2 (Lots 5, 10 & 13) | contract | £384.6m | 09 Dec 2019 |
| IS Switchboard Contract | contract | £6k | 06 Mar 2019 |