Dementia Hub Digital Social Care Records System

The London Borough of Waltham Forest seeks to procure a Digital Social Care Records (DSCR) system to replace paper-based records and improve governance, compliance, and care quality across its in-house services. The system will support the Dementia Hub service. The Dementia Hub, based in Leyton, is a support service for people living with dementia in their own homes in Waltham Forest. Group sessions take place at the Hub whilst other service users have a one-to-one visit in their own homes. The service is designed to enhance wellbeing, maintain independence, and offer peer support and feedback opportunities for users and carers. The DSCR system must enable accurate, timely, and secure recording of care activities, support regulatory compliance, and enhance operational efficiency.