Outsourced IT Support Services
Estimated value
£350k
Awarded value
—
Suppliers
0
Lots
1
Published
15 Jun 2026
Description
HCC Group (Hybu Cig Cymru and its subsidiary, EIDCymru) seeks to procure effective IT Support Services provision via a suitably qualified and experienced supplier who will be responsible for installing / implementing, supporting, maintaining, monitoring, and managing an IT infrastructure as part of a comprehensive and fit-for-purpose service that: - is easy to manage and administrate; - provides service and contract deliverables quickly and efficiently; - proactively adds value through advice and recommendations to ensure that the HCC Group maintains proportionally effective standards in information / cyber security and data management; - proactively and routinely monitors the HCC network; - provides flexibility to the HCC Group with respect to future requirements and business growth; - is cost-effective from the date of Contract award and as the HCC Group grows; and - manages and/or coordinates with related and relevant third-party providers and vendors, as required in each instance.
Scope
- Reference
- HCCMPW-2627-08
- Total value
- £350,000 excluding VAT£425,000 including VATAbove the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 30 Sept 2026 to 30 Sept 2029Possible extension to 30 Sept 2031
The proposed Contract length is an initial 36-months, with the option to extend up to a further 24-months in separate 12-month instalments at the sole discretion of HCC Group.
- Main category
- services
- CPV classifications
- 72000000
- Contract locations
- UK, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Financial : Part 1 | Part 1 Managed Service Provision: Total Cost Per Annum | cost | 20.00% |
| Financial: Part 2 | Part 2 Onboarding and Implementation: Total Rates | cost | 5.00% |
| Financial: Part 3 | Part 3 Additional Services: Total Schedule of Rates | cost | 5.00% |
| Quality: Question 1 | Describe in detail your organisation’s recent previous experience (last 3-years) of providing effective outsourced IT support services similar in scope, scale and context to the HCC Group requirement. | quality | 20.00% |
| Quality: Question 2 | Outline in detail your organisation’s proposal for the provision of an effective outsourced IT support service to HCC Group. Demonstrate how your organisation proposes to work with HCC Group to provide a robust and effective outsourced IT support service that addresses the full breadth and scope of the requirement. Include reference to proposed Service Level Agreements relevant to the HCC Group requirement. | quality | 20.00% |
| Quality: Question 3 | Detail your organisation’s proposed approach to account, quality and performance management for adoption if successful, including methodology, approach and deployment. Detail to the key points of contact to be appointed to HCC Group. | quality | 10.00% |
| Quality: Question 4 | Demonstrate how your organisation proposes to work effectively and collaboratively with HCC Group to ensure the continued security of its network, infrastructure and data. | cost | 10.00% |
| Quality: Question 5 | Provide a detailed onboarding and entry plan for adoption for use if successful. Outline the key handover and transition activities and processes in-line with the HCC Group requirement and address how your organisation will work effectively to minimise risk and service disruption during the transition. | cost | 10.00% |
Participation
Conditions suppliers must meet to bid.
Disqualification of Tenderers HCC Group reserves the right to disqualify any tenderer based on the information provided with regards to Company Directors and/or any Conflict of Interest where such information would deem the tenderer non-compliant (such as in the event of a disqualified Director or irreconcilable conflict of interest). HCC Group reserves the right to disqualify a Response to ITT and/or a tenderer from this procurement process at any time if: a Response to ITT does not comply in any respect with the requirements of this ITT; any information provided to HCC Group by the relevant tenderer (or, in the case of a consortium, any of its members), including without limitation in a Response to ITT, is incomplete, inaccurate or misleading in any respect or ceases to be correct; or the tenderer has colluded with any person (excluding, where the tenderer is a consortium, collusion between consortium members in relation to the consortium’s Response to ITT) in relation to or in connection with its or any other tenderer’s Response to ITT. Disqualification of any Response to ITT or tenderer will be without prejudice to any other rights or remedies of HCC Group. Exclusion Grounds Grounds for Mandatory Exclusion You will be excluded from the procurement process if any of the mandatory grounds for exclusion apply, unless adequate explanations and/or mitigating factors have been included in your response to question 2.6.2 or 2.6.4 (as appropriate). You should check the full text of Schedule 6 or 7 of the Procurement Act 2023 and take legal advice where appropriate. If you are bidding as, or on behalf of, a consortium, you should check with all members of the consortium whether or not any of these grounds for exclusion apply and select “Yes” if any of these grounds apply to any consortium member. Note: if any of the mandatory grounds for exclusion become applicable after the date of submission of your Response to ITT, you must inform HCC Group. Failure to do so may result in termination of any contract awarded. Where you have answered “Yes” in respect of any matters in question 2.6.1 or 2.6.3, the details provided by you in the response to question 2.6.2 and 2.6.4 respectively will be used to decide whether the mandatory grounds for exclusion apply. If such grounds apply, you will be automatically excluded unless you can demonstrate evidence of your acceptability despite the existence of these grounds for exclusion. This would include adequate evidence of “self-cleaning” (see Section 58(1) of the Procurement Act 2023). The measures you have taken will also be evaluated taking into account the gravity and particular circumstances of the criminal offence or misconduct. Grounds for Discretionary Exclusion HCC Group may exclude you from the procurement process, if, having investigated the circumstances, any of these grounds for exclusion is found to apply. If you are bidding as, or on behalf of, a consortium, you should check with all members of the consortium whether or not any of these grounds for exclusion apply and select “Yes” if any of these grounds apply to any consortium member.
Confirm that your organisation is currently certified to Cyber Essentials Plus? If you answered ‘Outsourced’ to Serv1, confirm whether your organisation’s outsourced server provider has IASME Cyber Essentials and/or ISO:27001 accreditation? Does your organisation have a current and up to date Incident Recovery Plan / Policy (or similar) to underpin and inform the process related to personal data and/or information security incidents?
Submission & procedure
- Enquiry deadline
- 07 Jul 2026, 4:00 pm
- Submission deadline
- 14 Jul 2026, 12:00 pm
- Submission address
- To register your interest in this notice and obtain any additional information please visit either the Find a Tender (FTS) or the Sell2Wales Website. Central Digital Platform Suppliers that wish to participate in this Procurement are responsible for ensuring that the Central Digital Platform contains complete, accurate and up-to-date information about their organisation and any associated suppliers which are relevant for the purposes of this Procurement. Suppliers must notify HCC Group immediately if it is unable to register on the Central Digital Platform and/or provide accurate and up-todate information via the Central Digital Platform. The CDP may be accessed here: https://find-tender.service.gov.uk Sell2Wales HCC Group will be conducting this procurement using the Postbox facility in the Sell2Wales procurement portal: https://www.sell2wales.gov.wales/default.aspx The Sell2Wales technical team has overall responsibility for any technical queries relating to the Sell2Wales portal including: • Access to the Postbox; • Access to online documents via the portal; and • System advice and guidance.Should there be any system issues, the Sell2Wales technical helpline is 0800 222 9004. Any Response to ITT which is received by HCC after 13.00 on 14 July 2026 may be excluded from this tender process. Please note that it is your responsibility to ensure that the Response to ITT is actually received by the deadline detailed above. HCC Group accepts no responsibility for the shortcomings of any delivery system or for any lost, delayed or defective Response to ITT. It is up to you to ensure that your Response to ITT is prepared in good time (taking into account the possibility of staff absences or technical failures) and is submitted in advance of the deadline for receipt of the Response to ITT set out in this paragraph 6. HCC Group may require you to provide further information and/or clarification of any matters contained in your Response to ITT.
- Electronic submission
- Yes
- Procedure
- Open procedure