Customer Perception Surveys
LONDON & QUADRANT HOUSING TRUSTcontractFind a Tender ↗Ref ocds-h6vhtk-061078Procurement Act 2023SME suitablepending
Estimated value
—
Awarded value
£344k
Awarded 30 Apr 2026
Suppliers
1
1 SME
Lots
1
1 awarded
Published
01 May 2026
Description
L&Q is seeking an independent, experienced research supplier to deliver a three‑year programme of Tenant Satisfaction Measures (TSM) surveys in line with the Regulator of Social Housing's requirements. The supplier will be responsible for managing the end‑to‑end survey process for all resident tenure groups (LCRA, LCHO and Leaseholders), ensuring results are accurate, representative, compliant, and delivered within regulatory deadlines.
Scope
- Reference
- ocds-h6vhtk-061078
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2026 to 01 Apr 2029
- CPV classifications
- 793100007934231079342311
- Contract locations
- UK, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | — | quality | 70.00% |
| Price | — | price | 30.00% |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£344k
Award date
30 Apr 2026
Contract start
28 May 2026
Contract end
28 May 2029
Awarded to