DOJ – OPONI – Provision, implementation and Support of a Case Management System and On-line Complaints Portal
Estimated value
£3.0m
Awarded value
—
Suppliers
0
Lots
1
Published
12 Sept 2025
Description
The Office of the Police Ombudsman (OPONI) (Buyer / Authority) has a requirement for the provision of a COTS solution for the Provision, Implementation and Support of a Case Management System with one-way customer portal. (Contract). OPONI requires a managed solution which will transform its current investigations tools and processes and deliver efficiencies by exploiting current and emerging technology matched to the current and future needs of OPONI’s continuous improvement priorities. Suppliers should refer to the ID 6127895 -Schedule 2 - Specification for full detail on the deliverables/requirements of this contract This procurement is for the award of a public contract through a competitive flexible procedure in accordance with section 20(1) and (2)(b) of the PA 2023.
Scope
- Reference
- ID 6127895
- Total value
- £3,000,000 excluding VAT£3,600,000 including VATAbove the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 17 Nov 2025 to 16 Jun 2031Possible extension to 16 Jun 2036
There will be an option to extend the Contract for a further two periods; a 3-year extension and then a 2-year extension. (5 yrs 6 months (+ 3yrs + 2 yrs)).
- Main category
- services
- CPV classifications
- 72000000722000007230000072212311724160004800000048311000483111004842200048517000
- Contract locations
- Northern Ireland, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| AC 1 - Development & Implementation | As per Tender documentation. Weighting = 21% | quality | — |
| AC2 - Effectiveness of Solution | As per Tender documentation. Weighting = 10.8% | quality | — |
| AC3 - Data Security | As per Tender documentation. Weighting = 12% | quality | — |
| AC4 -Contract Management - Support and Contingency | As per Tender documentation. Weighting = 6% | quality | — |
| AC5 - Social Value | As per Tender documentation. Weighting = 10.2% | quality | — |
| AC6 - Price | As per Tender documentation. Weighting = 40% | cost | — |
Participation
Conditions suppliers must meet to bid.
As per Tender documentation
Submission & procedure
- Enquiry deadline
- 03 Oct 2025, 10:59 pm
- Submission deadline
- 13 Oct 2025, 2:00 pm
- Submission address
- Tenders must be submitted electronically via the relevant Call for Tender (CfT) opportunity on eTendersNI, website details immediately below. Paper submissions will not be accepted or considered and will be rejected by the Contracting Authority / Buyer. The tender documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps
- Electronic submission
- Yes
- Procedure
- Competitive flexible procedure