TfL 95743 Contact Centre Outsourced Services Framework
Estimated value
—
services
Awarded value
—
Suppliers
12
9 SME
Lots
4
10 awarded
Published
05 Oct 2023
Description
This is
Scope
- Reference
- DN590622
- Commercial tool
- Standalone contract
- Main category
- services
- CPV classifications
- 795100007951200079500000
- Contract locations
- London
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 40 | quality | — |
| — | 60 | price | — |
| Quality | 60 | quality | — |
| — | 40 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details· 12 awards
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
—
Contract end
—
Awarded to
HL
Lots · 4 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| A | Contact Centre Outsourced Service - Lot A - Full Service | — | cancelled |
| B | Contact Centre Outsourced Service - Lot B - Contact Handling | — | cancelled |
| C | Contact Centre Outsourced Service - Lot C - Fulfilment | — | cancelled |
| D | Contact Centre Outsourced Services - Lot D - Technology | — | cancelled |