Ticket Retailing & Validation Solutions

Northern Trains LimitedcontractFind a TenderRef ocds-h6vhtk-059648Procurement Act 2023Utilities regimepending

Estimated value

Awarded value

£29.2m

Awarded 05 Mar 2026

Suppliers

1

Lots

1

1 awarded

Published

05 Mar 2026

Description

Northern Trains Limited has a requirement to replace its existing Ticket Retailing & Validation solution by December 2026 due to the incumbent supplier's withdrawal from the UK rail ticketing market. Northern are therefore looking to engage the supply market to understand the solutions available. Northern Trains Limited Invitation to Tender is for the provision of a technology solution that satisfies two main outcomes for Northern: •Suitable replacement of the on-train and ticket office solution to maintain and safeguard ticket retailing and validation provision •Deliver on NTL's dependency into the PAYG programme for EMV A successfully delivered solution must meet 11 significant requirements: 1)Complete Ticket Issuing System (TIS) for All Devices 2)Architecture Description of All Components 3)Full Range of Retailing Options Available Day One 4)RDG Accreditation and Compliance 5)Adherence to Project Delivery Timelines 6)Customer Payment Type Acceptance 7)Support for ITSO PAYG Smartcards 8)TfGM cEMV PAYG Capability 9)Customer Travel Options and Fare Types 10)End-of-Shift Accounting Functionality 11)Ticket Inspection and Validation Functionality

Scope

Reference
ocds-h6vhtk-059648
Commercial tool
Standalone contract
Contract dates
30 Mar 2026 to 30 Mar 2032
Possible extension to 30 Mar 2037

The minimum term is six (6) years, with the option to extend for a further five (5) years, split into a three (3) year option followed by a two (2) year option, up to a total maximum duration of eleven (11) years.

CPV classifications
30123100
30144200
50316000
50317000

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Qualityquality45.00%
Commercialcost45.00%
Social Valuequality10.00%

Submission & procedure

Procedure
Open procedure

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£29.2m

Award date

05 Mar 2026

Contract start

31 Mar 2026

Contract end

31 Mar 2032

Awarded to