Provision for a customer relationship management (CRM) system
Estimated value
—
services
Awarded value
—
Suppliers
1
1 SME
Lots
1
1 awarded
Published
24 Mar 2023
Description
Torfaen County Borough Council (TCBC) requirements are for a customer relationship management (CRM) system. This will be for an initial period of three years with the option to extend up to a further 24 months in total, further information is contained within the procurement documents
Scope
- Reference
- T.4500
- Commercial tool
- Standalone contract
- Contract dates
There is an option to extend the contract for a further period of up to 24 months in total
- Main category
- services
- CPV classifications
- 480000007221244548445000487810004878200048783000
- Contract locations
- Wales
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical support & maintenance | 15 | quality | — |
| Implementation | 20 | quality | — |
| Security arrangements | 10 | quality | — |
| Training & documentation | 15 | quality | — |
| Previous experience & company structure | 10 | quality | — |
| Presentation & interviews | 30 | quality | — |
| — | 40 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
—
Contract end
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Awarded to